We want to give you the best possible service. However, if at any point you become unhappy or concerned about the services we provide then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. 

If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

 

Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

 

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. 

They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. 

If you have, then you must take your complaint to the Legal Ombudsman as follows:

  • within six months of receiving a final response to your complaint, and no more than six years from the date of act/omission; or
  • no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Legal Ombudsman 
PO Box 6806
Wolverhampton WV1 9WJ

W:  www.legalombudsman.org.uk
T: 0300 555 0333 between 9am to 5pm
E: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

Your use of this website

In providing any articles or information on this website we are not offering you any advice and you should not rely on that information.  Your circumstances may differ and the information we provide is selective and may not take into account all the relevant factors.  

You may only use any information we provide for your personal non-business use.  You may not copy or distribute any articles.  

 

Cookies and Privacy

This website does not make use of any cookies or other tracking mechanisms (other than limited session-related cookies which are needed to operate this website). 

If you do provide us with any personal data then we will only process that as clients of the Firm, subject at all times to legal professional privilege and a duty of confidentiality to our clients.

 

Regulatory information

Gardiner & Co. is a law firm regulated by the Solicitors Regulation Authority (registration number 402640).   We are also registered with the Information Commissioner's Office (registration number Z8627275). 

 

What we do

We are a small law firm specialising in company commercial and technology/IT work.  Just a few highly specialised people who enjoy what they do without the size and complication (and cost) of the big firms.  Please see our individual profiles for more information about our specialist areas and how we can help you.

Every lawyer you work with will have years of experience and knowledge to draw on.  No two instructions are the same, just as your business is unique.  That's why our advice is unique. 


Regulated by the Solicitors Regulation Authority

We are regulated by the Solicitors Regulation Authority - confirmation of this can be found here.  Our registration number is 402640.

 

How we do it

We run a virtual firm so I am afraid there is no office to visit, but we can always visit you.  We prefer a work-life balance that allows us to fit our families and home life around the demands of professional lives.  Our philosophy is that we work hard when we have deadlines, otherwise you might just find us having some downtime with our families and friends.  That flexibility means we can often work around your priorities and against your deadlines.

Supporting our years of experience and knowledge is a keen use of technology as an enabler, using commercial software, open source software and our own comprehensive practice management system.   

Sensible commercial advice

We run our own business so we know how costs can affect the bottom line, including legal advice.  Our philosophy is tell you what it is probably going to cost you so that you can decide where best to place your resources.  If it is going to be expensive we will tell you just that, but you should find us very reasonable indeed.  

That's where our many years of experience can help you, not only in being realistic about costs but also in prioritising issues according to the actual risks facing your business.  We'd rather focus on solving problems and dealing with commercial issues rather than addressing academic legal issues which are unlikely to affect you in practice.

We have invested heavily over the years in building up our expertise so we are not afraid of reflecting that in our fees, but ultimately we believe you will appreciate the value we can bring to your business.  We aim to avoid any nasty surprises when it comes to costs.

 

SRA's Digital Badge

The Solicitors Regulation Authority (www.sra.org.uk) has mandated the use of a digital badge (a form of "kitemark"). 

We believe that the method of implementation raises a number of serious concerns under data protection laws and until such time as those concerns have been allayed we do not believe it would be lawful to implement it.  

A full explanation can be found her: SRA’s digital badge – an illegal gimmick?.