- Written by George Gardiner
- Category: Who we are
- Hits: 301
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the services we provide then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
Solicitors Regulation Authority
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.
They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
If you have, then you must take your complaint to the Legal Ombudsman as follows:
- within six months of receiving a final response to your complaint, and no more than six years from the date of act/omission; or
- no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
PO Box 6806
Wolverhampton WV1 9WJ
T: 0300 555 0333 between 9am to 5pm
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Gardiner & Co. is a law firm regulated by the Solicitors Regulation Authority (registration number 402640). We are also registered with the Information Commissioner's Office (registration number Z8627275).
- Written by George Gardiner
- Category: Who we are
- Hits: 42796
What we do
We are a small law firm specialising in company commercial and technology/IT work. Just a few highly specialised people who enjoy what they do without the size and complication (and cost) of the big firms. Please see our individual profiles for more information about our specialist areas and how we can help you.
Every lawyer you work with will have years of experience and knowledge to draw on. No two instructions are the same, just as your business is unique. That's why our advice is unique.
How we do it
We run a virtual firm so I am afraid there is no office to visit, but we can always visit you. We prefer a work-life balance that allows us to fit our families and home life around the demands of professional lives. Our philosophy is that we work hard when we have deadlines, otherwise you might just find us having some downtime with our families and friends. That flexibility means we can often work around your priorities and against your deadlines.
Supporting our years of experience and knowledge is a keen use of technology as an enabler, using commercial software, open source software and our own comprehensive practice management system.
Sensible commercial advice
We run our own business so we know how costs can affect the bottom line, including legal advice. Our philosophy is tell you what it is probably going to cost you so that you can decide where best to place your resources. If it is going to be expensive we will tell you just that, but you should find us very reasonable indeed.
That's where our many years of experience can help you, not only in being realistic about costs but also in prioritising issues according to the actual risks facing your business. We'd rather focus on solving problems and dealing with commercial issues rather than addressing academic legal issues which are unlikely to affect you in practice.
We have invested heavily over the years in building up our expertise so we are not afraid of reflecting that in our fees, but ultimately we believe you will appreciate the value we can bring to your business. We aim to avoid any nasty surprises when it comes to costs.
Principal and Founder of Gardiner & Co.